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FAQs

Where is House of Tindale based?

Our operation is based out of Sydney, Australia. However, we source materials from all over the world.

When was House of Tindale founded?

We launched our brand in October 2016, though it was the brainchild of our fabulous founder Gabrielle long before then.

Who designs and makes House of Tindale merchandise?

All of our merchandise is designed by respected stylist and fashion designer Kerry Grima. Kerry directly oversees both a small team of artisans who hand-craft each bag and our overseas suppliers.

Where can I buy a House of Tindale bag?

The easiest place to purchase a bag is on our website. We do attend local events and shows from time to time. Sign up for our newsletter  to find out first where we’ll be showing.

The bag I want is sold out. What can I do?

Because our bags are handcrafted, they are made in limited production. We only produce a small number of bags at a time to minimize waste and ensure the attention to detail you deserve. The number of bags currently available is displayed above individual product descriptions. If you’d like to purchase a bag that is currently sold out, please join our newsletter  to stay informed of when we have new stock.

Will I receive a dust bag with my purchase?

Yes. We want your bag to last, so all House of Tindale bags are shipped with our signature black dust bag at no extra charge.

How do I take care of my bag?

Follow the link to read our complete guide to product care.

How will my purchase be processed and handled?

All transactions made through our website are processed via Paypal. You do not have to have an account with Paypal to use their services. We accept Paypal balances and all major credit cards.

What about shipping and returns or exchanges?

Follow the link to learn more about our policies regarding shipping, returns and exchanges.

I still have questions. How can I get in touch with you?

Our customers are our whole reason for being, so we’d love to connect and help answer any questions you have. Please never hesitate to contact us.